Creating a Repair Ticket for a Circuit

Step

Action

On the Circuits List(To get to this page, click the EPL tab under the Products module.  For more information on this page, click here.) page, select the check box next to all the circuits for which you want to create a repair ticket.

Note:  You can filter the Circuits list to find those you seek more quickly.

From the drop-down list at the bottom of the page, select Open Repair Request for this Circuit.

Click .

Result:  The system takes you to the appropriate page to generate your ticket.

From the Problem/Component Type field, select the appropriate value.

From the Symptom Type list, click the option that best matches the symptom you are experiencing.

In the Problem Description field, type a brief description of the trouble you are experiencing.

In the Primary Contact fields, type your name, telephone number, telephone extension (if necessary), and e-mail address in the appropriate fields.

In the Secondary Contact fields, type the contact information for any other party who needs to be kept up to date on the issue.

Click to send the repair ticket to your provider and proceed to the confirmation screen.

Note:  You can click at any time to exit this process without submitting the repair ticket to your provider.