Emailing a Customer

Procedure

Follow the steps below to send customers an email about the status of their configuration requests:

Step

Action

From the Search by Request Queue screen, click in the row of the request for which you want to e-mail the customer.

Result: The system takes you to the Resend Email screen.

Decide what you would like to do:

If you want to...

Then...

Resend an existing message

From the List of Emails drop-down list, select the message you want to send.

Result: The system populates the Current Selection box with the selected messages.

Compose a new message

Delete the contents of the Current Selection box, then type the message you want to send.

Click .

Result: The system attempts to send your message, then takes you a screen confirming the success or failure of the action.