Ordering > IP Management > IP Addressing > Customer Information

What do you see?

The Customer Information screen begins the process of requesting new services for one of your service components.  In this screen, you enter customer name and contact information, as well as the identifier for the service component with which the new IP address will be associated.  This screen is the first step in the process of configuring IP service.

The fields that appears on this screen are slightly different depending on whether you have selected the New Service or Existing Service radio button.

• Fields and buttons - New Service

  Field	Description
  Company Name	This field displays the customer-maintained identifier for the account for which you are configuring IP service.
  Account ID	This field displays the unique, provider-maintained identifier for the account for which you are configuring IP service.
  New or Existing Service?	These radio buttons allow you to indicate whether you are configuring IP addresses(An IP address is the unique identifier for hosts and other intelligent devices on an IP network such as the Internet.  Every computer on the network must have a unique IP address. IP addresses are made up of 32 bits and written as four sets of numbers between 0 and 255, separated by a period, for example 256.43.7.25.) for a new service or adding IP addresses to an existing service.   Note:  Changing the selected button refreshes the screen and causes new fields to appear.
  First Name	This field allows you to type the first name of the customer contact associated with the service.  By default, this field displays the name of the primary contact associated with the account, but you can delete that value and enter another name as needed.
  Last Name	This field allows you to type the surname of the customer contact associated with the service.  By default, this field displays the name of the primary contact associated with the account, but you can delete that value and enter another name as needed.
  Phone	This field allows you to type the telephone number at which the contact can be reached.  By default, this field displays the telephone number of the primary contact for the account, but you can change that value as needed.   Note:  Enter only numerals and hyphens in this field.  For example:  123-456-7890.
  Customer Technical Contact  E-mail Address	This field allows you to type the email address of the person responsible for maintaining the customer's autonomous system number.   Note:  This may or may not be the primary contact for the account.
  Sales Engineer E-mail Address	This field allows you to type the e-mail address at which the account's Sales Engineer can be reached.
  Sales Representative E-mail Address	This field allows you to type the e-mail address at which the account's Sales Representative can be reached.
  CORE Sales Order Number	This field allows you to type the CORE identifier for your IP service.  You should receive this number via e-mail after ordering your service.  If you do not, contact your Sales Engineer or Sales Representative to receive this number.
  	Click this button to save your entries and proceed to the next step of the process.

   

• Fields and buttons - Existing Service

  Field	Description
  Company Name	This field displays the customer-maintained identifier for the account for which you are configuring IP service.
  Account ID	This field displays the unique, provider-maintained identifier for the account for which you are configuring IP service.
  New or Existing Service?	These radio buttons allow you to indicate whether you are configuring IP addresses(an identifier for a particular machine on a particular network) for a new service or adding IP addresses to an existing service.   Note:  Changing the selected button refreshes the screen and causes new fields to appear.
  First Name	This field allows you to enter the first name of the customer contact associated with the service.  By default, this field displays the name of the primary contact associated with the account, but you can delete that value and enter another name as needed.
  Last Name	This field allows you to enter the surname of the customer contact associated with the service.  By default, this field displays the name of the primary contact associated with the account, but you can delete that value and enter another name as needed.
  Phone	This field allows you to enter the telephone number at which the contact can be reached.  By default, this field displays the telephone number of the primary contact for the account, but you can change that value as needed.   Note:  Enter only numerals and hyphens in this field.  For example:  123-456-7890.
  Customer Technical Contact  E-mail Address	This field allows you to enter the email address of the person responsible for technical issues, such as IP allocation, for the customer.   Note:  This may or may not be the primary contact for the account.
  Circuit ID	This field allows you to enter the unique identifier for the IP circuit for which you want to configure service.
  	Click this button to save your entries and proceed to the next step of the process.

Note:  Fields marked with a red asterisk (*) are required.

Tools

No tool icons are available on this screen.

What do you want to do?

You can perform the following tasks from this page:

• Configuring IP Service

• Requesting Circuit IDs