Filtering the Components List

Step

Action

From the Create Ticket screen, click .

Result:  The Component Lookup screen appears in a new window.

Notes:  

• Steps 2 through 8 are optional.  Only provide the information necessary to find the component you seek.

• The fields in Steps 2 through 6 automatically apply a wildcard character to the beginning and the end of what you type, so you can type a partial value(for example, typing SAN might return Santa Claus, Desantis, and/or Partisan) to find the component you seek.

In the Component Name field of the Detailed Search section on the left-hand side of the screen, type the customer-maintained identifier for the component you want to see listed.

In the Component Id field, type the unique, provider-maintained identifier for the component you want to see listed.

In the City field, type the city in which the components you want to see listed reside.

In the State field, type the two-digit postal abbreviation for the state in which the components you want to see listed reside.

In the Zip field, type the five-digit ZIP code in which the components you want to see listed reside.

From the Sort Field drop-down list, select the column on which you want to sort the list of components the system retrieves.

From the Sort Order drop-down list, select whether you want the component list sorted in ascending(A to Z) or descending(Z to A) order.

Click .

Result:  The system retrieves all matching components, then refreshes the browser window.  Only those components matching the criteria you entered should now appear.