Repair > Create Ticket > Component Lookup

What do you see?

The Component Lookup screen allows you to find and select the specific service component for which you want to create a trouble ticket.  This screen is useful if you don't know the unique identifier to enter on the ticket.  This screen is divided into two sections.  The Filters section allows you to enter specific criteria for the components you want to see listed.  The Component Lookup section lists all the components the system retrieved.

Note:  When this screen first opens, the system attempts to retrieve all of the service components associated with your Enterprise.  However, the screen will display a maximum of 10,000 components.  If your Enterprise has more than 10,000 components, you will receive a message stating that fewer than the total number of components was retrieved.

• Fields and buttons

  Detailed Search Section
  Field	Description
  Component Name	This field allows you to type the customer-maintained identifier for the components you want to see listed.
  Component Id	This field allows you to type the unique, provider-maintained identifier for the component you want to see listed.
  City	This field allows you to type the name of the city in which the components you want to see listed reside.
  State	This field allows you to type the two-letter postal abbreviation for the state or province in which the components you want to see listed reside.
  Zip Code	This field allows you to type the ZIP code in which the components you want to see listed reside.
  Sort Field	This drop-down list allows you to select the name of the column on which you want the system to sort the component list.
  Sort Order	This drop-down list allows you to choose whether you want the component list sorted in ascending(A to Z) or descending(Z to A) order.
  	Click this button to apply your criteria to the component list.  When you click this button, the system will refresh the screen.  When the screen reappears, only those service components matching your criteria should be listed.
  Component List
  Field	Description
  Component Name	This column displays the customer-maintained identifier for each listed component.
  Component Id	This column displays the unique, provider-maintained identifier for each listed component.
  City	This column displays the name of the city in which each listed component resides.
  State	This column displays the two-character postal abbreviation for the state or province in which each listed component resides.
  Zip Code	This column displays the five-digit ZIP code in which each listed component resides.

Tools

No tool icons are available on this screen.

What do you want to do?

When you see the component for which you want to create a ticket, click any of that component's values in the list.  The system will return you to the Create Ticket screen.  The selected component's identifier should now appear in the Component Id field.  The following tasks are also available:

• Filtering the Component List

• Creating a Ticket