Products > Toll-free > Reports > Utilization Report:  Busy Hour

What do you see?

The Utilization Report:  Busy Hour screen gives you detailed information on the busiest hour of traffic each selected trunk group experienced over the selected date range.  This report tells you how many calls travelled over each trunk, how many calls were blocked due to traffic volume, and recommends how many channels you may need to handle the traffic load.

• Fields and buttons

  Field	Description
  Report Name	This field displays the name assigned to the report when it was created.
  Report Title	This field displays the title assigned to the report when it was created.
  Comment	This field displays any notes or additional information entered when the report was created.
  Target Grade of Service	This field displays the target value for the Current GOS column.
  Trunk Group	This column displays the unique identifier for each trunk group listed in the report.
  Busy Date	This column displays the date on which each listed busy hour occurred.
  Busy Hour	This column displays the hour during which the largest call volume traveled across the trunk for each listed item.
  Channels in Service	This column displays the number of independent phone lines available for each listed item. This determines the number of calls that can be serviced concurrently.
  Carried Load (CCS)	This column indicates the trunk usage for each listed busy hour in Centum Call Seconds.  The value in this column is calculated by taking the trunk's MOU(Minutes of Use) and multiplying by 0.6.
  Carried Calls	This column displays the total number of calls delivered successfully for each listed busy hour.
  Blocked Calls	This column displays the total number of calls that were not delivered successfully for each listed busy hour.
  Current GOS %	This column displays, for each listed Busy Hour, the percentage of incoming calls turned away because all lines were busy at the time of the call. Notice that this statistic is a function of the number of lines, with more lines resulting in a lower and therefore better Grade of Service.
  Offered Load (CCS)	This column displays the peak busy hour traffic that would have occurred for each listed busy hour, if resources had allowed all the calls to be delivered successfully.  This value is measured in Centum Call Seconds.  The value is calculated by taking the trunk's total possible MOU(Minutes of Use) and multiplying by 0.6.
  Channels Recommended	This column displays the number of circuits that would be needed to achieve the Target GOS(Grade of Service) for each listed item.   Note:  The trunk reports use the Erlang-B function to determine this value with a Target GOS=1%.

Note:  Trunk utilization reports are based on statistical information from a unique data source and may not exactly match data from other sources.  Each report is intended for different purposes and presents its data in a manner appropriate to its usage.  For example, Trunk Utilization report data may not match Traffic Utilization report data because the each report's data comes from different sources and is intended for different purposes.

Tools

No tool icons are available on this screen.

What do you want to do?

No tasks are associated with this screen