Contact Details

Functions Section
Field	Description
Update Contact	This function takes you to the Update Contact screen to change the existing information for the contact.
Add Contact Type	This function takes you to the Add Contact Type screen to add additional role detail for the contact.
Add Contact Phone	This function takes you to the Add Contact Phone screen to add additional phone detail for the contact.
Contact Details Section
Field	Description
Name	This field displays the name of the contact.
Category	This field displays the category associated with the contact. Values you will see include: Help Desk Network Management Services Operation Center Specific Person
Email	This field displays the email address to reach the contact.
Time Zone	This field displays the time zone in which the contact resides.
Status	This field displays the current status of the contact as Active or Inactive.
Contact Types Section
Field	Description
Contact Type	This field lists the roles available to a contact. The values you will see include: Current Resp Individ Maintenance Proactive Notification SWIP Abuse SWIP NOC SWIP ORG SWIP Resource Technical Sales Engineer Serv. Del. Proj. Mgr Site Technical
Order of Contact	This field displays which contacts should be contacted first.
Availability	This field displays when the contact is available either Business Hours (BH) or After Business Hours (ABH).
Preferred Method	This field displays the best method to reach the contact. The values you will see: Email Office Ph Home Ph Fax Cell Ph Num. Pager Text Pager Note: If the option for numeric or text pager is selected, then the phone number field is not required and defaults to (111)222-3333.
Preferred Method Availability	This field displays the best way to reach the contact.
Contact Phones Section
Field	Description
Phone Number	This field displays the telephone number in which the contact can be reached.
Phone Type	This field allows you to identify the kind of phone information being added. Values you will see include: Cellular, Wireless, or PCS Fax or Facsimile Home Numeric Pager Office, Work, or Business Text Pager or Email Pager
Phone Ext./PIN	This field displays the extension or pin number to use with the phone number on the same line.
Related Email	If the type selected is Text Pager or Email Pager then this field displays the email address for the device.
IDDD Country Code	This field displays the IDDD Country Code for the country associated to the contact.
IDDD City Code	This field displays the IDDD City Code for the City associated to the contact.
	Click this button to return to the previous screen.

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