Repair > View Tickets

What do you see?

This screen displays a list of all repair tickets associated with your services. By default, the ticket list shows you all tickets created for account numbers that are currently associated with your Enterprise.  The list shows you all such tickets that were created in the last 90 days.  You can use the Filters section to enter specific criteria so that you only see the tickets you want to see.

• Fields and buttons

  Filters Section
  Field	Description
  Products	This list contains all the products associated with your Enterprise. You can choose to filter the ticket list so that you only see repair tickets for the selected product(s).
  Repair Ticket #	This field allows you to type the unique identifier associated with the ticket(s) you want to see listed.   Note:  The system automatically applies a wildcard to the end of what you type.  You can type a partial value to see all tickets with that string in their identifier.   Example(Typing 123 would return ticket # 1234, 1235, 1236, 1237, etc.)
  Component ID	This field allows you to type the unique identifier for the service component(s) for which you want to see ticket(s) listed.   Note:  The system automatically applies a wildcard to the end of what you type.  You can type a partial value to see all components with that string in their identifier.   Example(Typing san would return Sand Castle, San Diego, Santa Claus, etc.)
  Status	These check boxes allow you to choose the current status of the ticket(s) you want to see listed.
  Create Date - From	This field allows you to type the earliest creation date for tickets you want to see listed.
  Create Date - To	This field allows you to type the most recent creation date for tickets you want to see listed.
  Last Status Date - From	This field allows you to type the earliest date on which listed tickets were last updated.
  Last Status Date - To	This field allows you to type the most recent date on which listed tickets were last updated.
  	Click this button to apply your selected criteria to the View Tickets list.  When you click this button, the system will retrieve the requested tickets and refresh your browser window.  When the screen reappears, only those tickets matching your criteria will appear.
  Functions Section
  Field	Description
  Create Ticket	Click this link to enter a new trouble ticket into the system.  When you click this link, the system takes you to the Create Ticket screen.
  View Tickets Section
  Field	Description
  Ticket #	This column displays the unique identifier for each ticket in the list.  You can click this value to open the Ticket Details screen.  This screen contains additional information about the selected ticket.
  Product Type	This column identifies the product or service to which each repair ticket applies.
  Component ID	This column identifies the specific service element experiencing the problem for which each ticket was created.
  Status	This column displays each ticket's current status.
  Create Date	This column indicates the time and date on which each repair ticket was opened.
  Last Status Date	This column indicates the time and date on which each repair ticket's status was updated.

Tools

No tool icons are available from this page.

What do you want to do?

You can perform the following tasks from this page:

• Filtering the View Tickets List

• Downloading Ticket Information