Copying a Call Plan

Step

Action

On any screen(Call Routing Tree, Terminating Addresses, Toll-free Details, Superroutes, Holidays, or Jobs List) under the View-Modify Call Plans tab, click Copy from 8XX from the Functions section on the left-hand side of the screen.

Result:  The system takes you to the Copy from 8XX screen.

Do you know the number from which you want to copy features and routing instructions?

From the Please choose the plan to copy list, click the toll-free number whose primary call plan you want to copy into the toll-free number you are viewing.

Result:  An alert box appears, prompting you to confirm that you want to replace the current primary call plan with the primary call plan from the selected number.

Note:  You can only copy toll-free numbers that reside on the same platform.  If the number whose call plan you want to copy does not appear in the list, then it currently resides on a different platform from the number to which you want to copy.  Contact the Help Desk to find out more about having a number moved to the appropriate platform.

Click .

Result:  The system enters Modify mode and takes you to the Call Routing Tree, displaying the new primary call plan.

Note:  You cannot use your browser buttons to navigate the system.  When you click your browser's Back button, the system displays a message asking you not to do that, and takes no further action.  You must return to View Only mode by clicking either the Save Changes or Cancel Changes links on the left-hand side of the screen.

From the Functions section on the left-hand side of the screen, click Save Changes.

Result:  The system takes you to the Jobs Scheduling screen.

Type the date(All dates in the Toll-free application should be entered using the format mm/dd/yyyy.  In other words, you would enter the date 28 February 2005 as 02/28/2005.) and time on which you want your changes propagated to the network.

Note:  When entering time, remember that you are using a 24-hour clock(Also called military time.  A 24-hour period in the toll-free application is measured  from 0000 to 2359, or midnight to 11:59 PM.  To convert to military time, add 12  to the number that appears on the clock after 12:00 PM [noon]. For example, 1:00  PM is 12 plus 1 [the clock number], which equals 13 or 1300 hours.).

Click .

Result:  The system schedules your changes to occur on the date and time indicated.  The system will display a message containing a unique identifier for your order and allowing you to check its status.

Note:  If you entered the current date and time, the system will attempt to make your changes immediately.