Products > Toll-free > View-Modify Call Plans > Call Routing Tree

What do you see?

The Call Routing Tree screen allows you to view or work with information on any call plan(A call plan is a group of features and routing instructions that determine where calls made to a toll-free number terminate. Every toll-free number can have multiple call plans associated with it.) associated with the toll-free number you selected, depending on whether you are in View Only or Modify mode.  You can also work with other aspects of the selected toll-free number using the Links and Functions.  For more information on these, see Links and Functions.

• Fields and buttons

  Field	Description
  Call Plan Displayed	This field indicates the type of call plan you are currently viewing. Valid values for this field are: Primary - The current active call plan for the toll-free number. Alternate - A call plan that is different from the primary call plan and currently inactive, but which can be activated to replace the primary call plan at the owner's request. Future - An alternate call plan that is scheduled to become the primary call plan at a specific date and time. On Hold - A call plan for which provisioning has not yet been completed.
  Select Other Call Plan	This drop-down list allows you to choose another call plan to view, such as an alternate, if one exists.
  Display Mode	This field indicates the current mode of the application screen.  Valid values include: View Only - You can view the call plan information, but cannot make any changes to the call plan. Modify - You can view the current call plan information, and can make changes as needed.  When in Modify mode, you can add/or update features, terminating address information, etc.
  Terminating Route	This field displays the terminating address to which the network automatically routes calls made to the toll-free number. The network will send all the toll-free number's calls to this terminating address unless a feature or routing instruction specifies otherwise.
  Status	This field identifies the status of a toll-free number on the network. A toll-free number can be either Enabled (service is live or turned-up) or Disabled (service is disconnected). The default status is Enabled.   Note: Callers dialing a Disabled number will get a busy signal.
  Routing Tree	This area of the screen displays all the features(A feature is a set of instructions telling the network how to route calls based on specific criteria.  The Toll-free application allows you to enter five different types of feature:  Day of Year, Day of Week, Time of Day, Geographic Routing, and Percentage Allocation.) and routing instructions(Routing instructions are the individual instruction(s) that route calls for each feature.  For example, you may add a Time of Day feature to a call plan, with a routing instruction telling the network to route calls to a different number between the hours of 7:05AM and 10:00PM.) associated with the selected call plan.  You can click any item in the tree to "drill down" to additional information about the selected feature or routing instruction.

What do you want to do?

From the Select other Call Plan drop-down list, click another call plan you want to see.  The screen will refresh, displaying information for the selected call plan.  You can also perform the following tasks from this screen:

• Adding a Terminating Address

• Adding Toll-free Numbers to Superroutes

• Creating a New Alternate Call Plan

• Copying a List of Numbers Into a Superroute

Notes:

• If you have SuperTrunks or In-Switch Overflow trunks as your global default, you cannot use this tool to make changes to your call plans.  You must either remove all such types of trunks from your global default, or contact your QwestBell South account team to have changes made.  

• Likewise, if a call plan has a restricted trunk(To ensure network security, the system blocks users from making changes to trunks that Qwestyour provider owns.  Restricted trunks are noted on the call routing tree.) as its global default, the system will not allow you to delete that call plan.  You will instead receive an error message("The requested change cannot be completed as the Global Default is a Qwest trunk.  Please change the global default, or contact your account team to submit change orders.").