Generating an SLA Report

Step

Action

In the Data tab under the Products module, select SLAs from the Reports menu.

Result:  The Report Selection page appears.

From the Type radio buttons, select whether you want to generate a Port or VC  report.

From the Date radio buttons, select the time period(your report can cover a single day, week, month, or a custom date range) you want the report to cover.

From the interactive calendar, select the specific date(s) you want the report to cover.

Click .

Result:  The system retrieves the data matching your criteria, then displays it in the appropriate (Port or VC) SLA screen.