Generating a Trunk Utilization Statistics Report

Step

Action

From the Reports menu, select Trunk Utilization.

Result:  The Trunk Utilization Statistics Report Type screen appears.

Select the appropriate radio button for the kind of report(Hourly Summary, Daily Summary, Monthly Summary, or Busy Hour) you want to generate.

Click .

Result:  The appropriate Trunk Group Statistics Report Criteria screen appears.

In the Report File Name field, type the name you want to assign to the report file when it is saved.

In the Report Title field, type the title you want to appear at the top of the report.

In the Comments field, type any additional notes you want to include with the report.

Do you want to report on trunk groups for your entire enterprise, or for specific accounts?

In the Available Trunk Groups box, select the trunk group(s) you want to include in the report.

Note:  To select a range of trunk groups, click the first group, hold down your Shift key, then click the last group.  To select multiple individual trunk groups, hold down the Ctrl key and click all the groups you want to select.

Click .

Result:  The trunk group(s) you selected move to the Selected Trunk Groups box.

In the Available Columns box, select the information you want to see in the report.

Note:  To select a range of columns, click the first column, hold down your Shift key, then click the last column.  To select multiple individual columns, hold down the Ctrl key and click all the columns you want to select.

Do you want to remove trunk groups or columns from the report?

In the Select Date Range fields, type the first and last date(All dates in the Toll-free application should be entered using the format mm/dd/yyyy.  In other words, you would enter the date 28 February 2005 as 02/28/2005.) you want the report to cover.

Note:  You can choose the dates from a pop-up calendar by clicking next to the appropriate field.

What do you want to do with the report: