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On
any page(Call Routing Tree, Terminating Addresses, Toll-free Details, Superroutes, Holidays, or Jobs List) under the View-Modify Call Plans tab, click Modify Call Plan from the Functions section on the left-hand side of the screen.
Result: The system enters Modify mode, and the New Terminating Address link appears in the Links section of the left-hand navigation bar.
Note: You cannot use your browser buttons to navigate the system. When you click your browser's Back button, the system displays a message asking you not to do that, and takes no further action. You must return to View Only mode by clicking either the Save Changes or Cancel Changes links on the left-hand side of the screen.
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Click Toll-free Details from the Links section on the left-hand side of the screen.
Result: The Toll-free Details page appears.
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Click  .
Result: The system takes you to the Transfer and Release (Modify Mode) page.
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Do you want
blind routing(With blind transfer, the system routes the caller to a user-designated termination, then immediately disconnects from the original operator.) or
Consult/Conference(With Consult/Conference, the system rings the user-designated termination while keeping the original operator on the line. When the selected termination picks up, the operator can choose whether to release or stay on with the caller and the new termination.)?
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If you want...
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Then...
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Blind Routing
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Ensure that the Blind radio button is selected.
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Consult/Conference
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Ensure that the Consult/Conference radio button is selected.
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Do you want to set up the feature using
Legacy TnR(Legacy TnR is al old implementation of the service. It is slower in most cases than Fast TnR, and allows you to select the Music on Hold option.) or
Fast TnR(Fast TnR is a more recent implementation of the transfer and release service. As the name implies, it is faster than Legacy, and as a result Music on Hold is not necessary for Fast TnR.)?
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If you want...
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Then...
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Fast TnR
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Select the Fast check box.
Result: The Music On Hold check box and the Announcement ID drop-down list disappear. The Prompt drop-down list becomes the Strip.Digits field.
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Legacy TnR
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Clear the Fast check box.
Result: The Music On Hold check box appears (selected) along with the Announcement ID drop-down list.
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Do you want the TnR service to be able to dial the provider's toll-free numbers?
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If...
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Then...
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Yes
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Select the Link 8XX check box.
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No
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Proceed to the next Step.
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Do you want the system to play music while the call is being transferred?
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If...
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Then...
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Yes
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Select the Music On Hold check box.
Result: The Announcement ID drop-down list appears.
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From the Announcement ID drop-down list, choose the music you want the system to play.
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No
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Ensure that the Music On Hold radio button is clear.
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Note: This Step is only necessary if you chose Legacy TnR in Step 5.
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In the Max. Digits field, type the number of digits operators will need to dial to route the call.
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Did you select Fast TnR in Step 5?
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If...
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Then...
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Yes
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In the Strip. Digits field, type the number of dialed digits you want to system to ignore before routing the call.
For example - If users are accustomed to dialing a prefix, such as *8, you can set this value to two. In such a case, if the user enters *81234, the system will use only the 1234 to route the call.
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No
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From the Prompt drop-down list, select the
message(for example, "please hold while we transfer your call") you want the system to play before transferring the caller.
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From the Route Plan drop-down list, select the
route plan(A route plan is a collection of dial plans associated with a transfer-and-release feature. When a call is made to a transfer-and-release enabled toll-free number, a dialed number will indicate the appropriate destination for the caller. The system will recognize the appropriate dial plan and use that plan's features and routing instructions to route the call appropriately.) you want the TnR service to use when routing calls.
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Click  .
Result: The system validates your changes and attempts to save them. If successful, the system takes you to the Toll-free Details (Modify Mode) page.
Note: If there are any problems, the system will return you to the Call Routing Tree page, displaying an error message at the top identifying the problem so you can correct it and try again.
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Schedule your updates for propagation to the network.
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